Terms and Conditions
You must be of legal smoking age (21 years of age or older for U.S. customers) in the jurisdiction where you reside to purchase Disposable vape products from this website. Falsifying your age to purchase products from this web site is strictly illegal and is punishable by law. Items purchased on behalf of a minor is prohibited and punishable by law. Puffholic.com reserves the right to require identification if your age is of question.
By shopping our store, you are confirming you are of legal smoking age in the jurisdiction that you reside (21+ in the U.S. in accordance to Federal Law). Puffholic.com reserves the right to cancel any order we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense.
Shipping & Handling
We ship to most states in the United States and internationally to most countries.
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. For any reasons that the package incurred any additional shipping costs, such as rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.
Puffholic.com is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. Puffholic.com is not responsible for any conversion fees associated with international orders.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.
For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country. If you have not receive any update, please contact your local customs agency.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us . Once the packaging and shipping process has started, it can no longer be cancelled.
You can request a refund or reshipment for ordered products if:
- If you received the wrong item you can request a return and a reshipment (the items must be unopened and unused).
We do not issue the refund if:
- For sanitary and safety purposes, disposable vape items are NON RETURNABLE if opened or used.
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. covid 19 delays, delayed by a natural disaster).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.