Returns & Exchanges
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us . Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you received the wrong item you can request a return and a reshipment (the items must be unopened and unused).
We do not issue the refund if:
- For sanitary and safety purposes, disposable vape items are NON RETURNABLE if opened or used.
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. covid 19 delays, delayed by a natural disaster).
*You can submit return requests within 48 hours of receiving your products. You can do it by sending a message on the contact page.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are approved for a refund then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 days.