Shipping & Handling
WHERE DO WE SHIP TO?
We ship to most states in the United States and internationally to most countries.
All packages will require Adult Signature (21+) upon delivery with I.D. check and will include a $5.00 fee at checkout.
Due to state rules and regulations in the ongoing youth prevention efforts, we are unable to process or ship any orders to the states of Arkansas, Utah, Maine, Vermont and Maryland.
For the State of New York, New Jersey, Massachusetts and Rhode Island, we are unable to ship any flavored Disposable vape to customers located within these jurisdictions at this time.
For the city of San Francisco, we are unable to ship any disposable vape to customers located within the city due to local regulation regarding the sale of vaping products.
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. For any reasons that the package incurred any additional shipping costs, such as rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.
Puffholic.com is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. Puffholic.com is not responsible for any conversion fees associated with international orders.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.
For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country. If you have not receive any update, please contact your local customs agency.
In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by USPS or FedEx. This ensures the package is safely deliver to the correct destination. If you have any question regarding high value orders, please email our Customer Service team.
There is a 24 hour processing time for all orders, we try to ship orders out as quickly as possible.
Operations Days: Monday – Friday
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Puffholic, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. Puffholic strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Puffholic is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.
A 10% return processing fee may be applied for returned packages associated with erroneous and incorrect address submissions entered by the customer
You will receive an email with a tracking number once your order is shipped.
If you have any other questions, please contact us and we will do our best to help you out.